Once dispatched, you'll receive a tracking link in your shipping confirmation email. For the most accurate status, please use that link.<\/p>
You can edit or cancel your order via the link provided in your confirmation and dispatch emails. Please note: This is only possible if your order has not yet been processed (usually within a few hours of placing the order). Custom art commissions cannot be cancelled once work has begun.<\/p>
If your order hasn't been processed, you can attempt to change the address using the link in your confirmation email. If the order is already in production, the address cannot be changed.<\/p>
No. We do not include invoices or pricing information in the package as standard. All confirmation and dispatch information is sent via email to the purchaser, making it safe to ship directly to a recipient as a surprise gift.<\/p>
Not necessarily. Your order may be split into multiple packages (for example, if a specific item is dispatched from a different printing location). If this happens, you will receive separate tracking information for each package.<\/p>"},"borderRadius":{"id":118200619,"value":"#{text.border.radius}"},"textColor":{"id":118200620,"value":"#{text.color}"},"backgroundColour":{"id":118200621,"value":"#0000"},"truncateHeight":{"id":118200622,"value":null},"template":{"id":118200623,"value":"text"},"padding":{"id":118200624,"value":"1"},"fullWidth":{"id":118200625,"value":"0"},"fullBackgroundColor":{"id":118200626,"value":"#{text.fullBackground.color}"},"published":{"id":118200627,"value":"1"},"conditions":{"id":118200628,"value":"[]"}}},{"id":4750330,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":2,"items":[],"properties":{"html":{"id":118201476,"value":"
Coupon codes can be entered and applied during the checkout process.<\/p>
No, only one coupon code can be applied per order.<\/p>
You should see a currency selector button, usually in the footer or header, which allows you to view prices in your local currency. Final payment processing will default to the primary currency (usually GBP or EUR) at checkout.<\/p>
You can request a VAT invoice via the contact or help section on the site.<\/p>
Payment declines are typically caused by your bank or payment provider. Please ensure your card details are correct or contact your bank for assistance.<\/p>"},"borderRadius":{"id":118201488,"value":"#{text.border.radius}"},"textColor":{"id":118201489,"value":"#{text.color}"},"backgroundColour":{"id":118201490,"value":"#0000"},"truncateHeight":{"id":118201491,"value":null},"template":{"id":118201492,"value":"text"},"padding":{"id":118201493,"value":"1"},"fullWidth":{"id":118201494,"value":"0"},"fullBackgroundColor":{"id":118201495,"value":"#{text.fullBackground.color}"},"published":{"id":118201496,"value":"1"},"conditions":{"id":118201497,"value":"[]"}}},{"id":4750332,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":4,"items":[],"properties":{"html":{"id":118201498,"value":"
We ship to most countries worldwide. The full list of available countries is visible during the checkout process.<\/p>
In a small number of cases, Teemill is unable to ship to a country due to courier restrictions, payment processing difficulties, or service availability in that territory. We are unable to offer one-off shipping exceptions.<\/p>
Most standard products are printed and ready to ship within 1-2 working days. Shipping time then depends on the method selected.<\/p>
Shipping costs are calculated at checkout based on the weight of the items and the destination country. FREE UK delivery is offered on all orders over \u00a350.<\/p>
Yes. All UK orders are dispatched with tracking information. For international orders, you must purchase the Tracked and Signed option at checkout to receive tracking.<\/p>
Yes. When ordering products for delivery outside of the UK, you may be subject to import duties and taxes, which are levied once the products reach the specified delivery location. These charges must be paid by the recipient.<\/p>
All orders are shipped in sustainable, eco-friendly packaging made from paper and plants, not plastic.<\/p>"},"borderRadius":{"id":118201510,"value":"#{text.border.radius}"},"textColor":{"id":118201511,"value":"#{text.color}"},"backgroundColour":{"id":118201512,"value":"#0000"},"truncateHeight":{"id":118201513,"value":null},"template":{"id":118201514,"value":"text"},"padding":{"id":118201515,"value":"1"},"fullWidth":{"id":118201516,"value":"0"},"fullBackgroundColor":{"id":118201517,"value":"#{text.fullBackground.color}"},"published":{"id":118201518,"value":"1"},"conditions":{"id":118201519,"value":"[]"}}},{"id":4750334,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":6,"items":[],"properties":{"html":{"id":118201520,"value":"
Teemill offers a 28-day returns and exchange policy on all standard (non-custom) products. Items must be in an unused and resalable condition. Custom commissioned artwork is exempt from this policy.<\/p>
You must start the return process via the dedicated returns link\/form found in the footer or help section of the website. You will be guided through the process from there.<\/p>
Returns are processed the same day they arrive back at the factory. You should allow up to 14 working days for the order to arrive back to us. You can usually use the tracking system to confirm the item's arrival.<\/p>
Refunds are processed immediately upon receipt and approval of the return but can take 5-10 working days to appear in your account. Exchanges are automatically added to the factory queue and dispatched as normal.<\/p>
Yes. After completing the online returns form, simply write out the required returns number and information by hand and include it in your package.<\/p>"},"borderRadius":{"id":118201532,"value":"#{text.border.radius}"},"textColor":{"id":118201533,"value":"#{text.color}"},"backgroundColour":{"id":118201534,"value":"#0000"},"truncateHeight":{"id":118201535,"value":null},"template":{"id":118201536,"value":"text"},"padding":{"id":118201537,"value":"1"},"fullWidth":{"id":118201538,"value":"0"},"fullBackgroundColor":{"id":118201539,"value":"#{text.fullBackground.color}"},"published":{"id":118201540,"value":"1"},"conditions":{"id":118201541,"value":"[]"}}},{"id":4750336,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":8,"items":[],"properties":{"html":{"id":118201542,"value":"
Please refer to the detailed size guide on the product page. We offer a free exchange policy (free returns address on UK orders) should you need to swap your item for another size.<\/p>
We use safe, non-toxic, water-based inks for our printing process. Our products contain no animal-derived ingredients and are not tested on animals, making them vegan-friendly.<\/p>
Wash cool (30\u00b0C), inside out, and hang dry. Avoid tumble drying to protect the print and the planet.<\/p>
Our organic cotton is grown in areas where monsoons fill reservoirs. Furthermore, in the dyeing process, wastewater is recovered, cleaned using reverse osmosis, and recirculated, meaning nearly 95% of the water is reused in a closed-loop system.<\/p>
Since our products are printed on demand, most items rarely go out of stock unless there is a temporary supply chain issue with the base garment. Please check back in a few days, or contact us if the item remains out of stock for an extended period.<\/p>"},"borderRadius":{"id":118201554,"value":"#{text.border.radius}"},"textColor":{"id":118201555,"value":"#{text.color}"},"backgroundColour":{"id":118201556,"value":"#0000"},"truncateHeight":{"id":118201557,"value":null},"padding":{"id":118201559,"value":"1"},"fullWidth":{"id":118201560,"value":"0"},"fullBackgroundColor":{"id":118201561,"value":"#{text.fullBackground.color}"},"published":{"id":118201562,"value":"1"},"conditions":{"id":118201563,"value":"[]"},"template":{"id":118345139,"value":"text"}}},{"id":4750338,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":10,"items":[],"properties":{"html":{"id":118201564,"value":"
All Teemill products have a QR code on the care label. Scan this code and follow the instructions to start the Remill process.<\/p>
We accept any Teemill-made clothing (via the QR code) and any clothing from any brand that is 100% cotton (excluding denim and underwear). Please ensure the item has the care label intact.<\/p>
No. The items are shredded and recycled, so stains or holes do not matter.<\/p>
No. When you complete the Remill return process online, you will receive a Freepost returns label.<\/p>
Teemill products are designed to be sent back and remade. Products made from recycled material are available, but all products are designed to use pure natural materials to ensure the material can be recycled infinitely without the quality degrading, which is the key to true circularity.<\/p>"},"borderRadius":{"id":118201576,"value":"#{text.border.radius}"},"textColor":{"id":118201577,"value":"#{text.color}"},"backgroundColour":{"id":118201578,"value":"#0000"},"truncateHeight":{"id":118201579,"value":null},"padding":{"id":118201581,"value":"1"},"fullWidth":{"id":118201582,"value":"0"},"fullBackgroundColor":{"id":118201583,"value":"#{text.fullBackground.color}"},"published":{"id":118201584,"value":"1"},"conditions":{"id":118201585,"value":"[]"},"template":{"id":118345140,"value":"text"}}}],"properties":{"title":{"id":110603632,"value":"FAQs"},"isStorePage":{"id":110603633,"value":"1"},"ogImage":{"id":110603634,"value":"https:\/\/images.podos.io\/jb8ogkspt9i8iyky4cuensoza6vsnexsexz8yyloya3hbqjp.jpg.jpg?w=1200&h=auto"},"description":{"id":118345138,"value":null}},"labels":[],"published":1,"sitemap":1,"divisionId":362528,"edited":true}